Refunds & Returns
Unisoft Systems Australia understands that sometimes items purchased need to be returned for various reasons. This is our returns policy:
To return a product, you must first contact us to obtain a Return Authorisation (RA) number. Returned goods cannot be accepted without a Unisoft Systems Australia RA number, which is valid for fourteen days.
When sending the goods back to us, the RA number is to be clearly marked on the returned goods packaging (above the address), or goods will be returned to you upon arrival at our premises.
1. Incorrectly ordered goods:
If you are not sure if the item you want to order is the correct one for you, please contact us for assistance before you order.
As a rule we do not give credits for incorrectly ordered goods where the goods are over 30 days old from the invoice date. All incorrectly ordered goods returns must be unopened and in "as new" condition otherwise credit will be rejected.
Items must be packaged in their original packaging and unopened. We are unable to credit any returns without the original undamaged product box. Please use a different box for shipping so the original box is not marked with courier stickers, tape, tags or packing labels.
All incorrectly ordered goods returned to Unisoft Systems Australia will incur a 15% restocking fee.
It is the customers responsibility to pay the freight charges and insurance to Unisoft Systems Australia and to ensure you have a proof of delivery for goods returned to us. Goods that are shipped with 'receiver to pay' will be rejected by us, leaving the courier responsible.
Please phone first to verify the eligibility of the return before sending anything back to us.
2. Faulty Items:
There are many occasions where computer devices that are suspected by the customer to be faulty, are found not to be faulty on inspection by a qualified technician. Please ensure that you have had the device installed and tested by a qualified person before returning any goods to us.
As a rule we do not give credits for returns where the goods are over 90 days old from the invoice date. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.
If the product has been modified or tampered with in any way, the credit will be rejected.
Any item that is certified DOA (Dead On Arrival), for example a Laptop that does not switch on at all, must be returned to us immediately. The manufacturer will decide whether to replace or repair the item.
Once we have received the returned goods, we will then evaluate the problem and contact you to advise the outcome. It is your responsibility to pay the freight charges and insurance to Unisoft Systems Australia and to ensure you have a proof of delivery for goods returned to us.
Goods that are shipped with 'receiver to pay' will be rejected by us, leaving the courier responsible.
3. Opened Goods:
Under no circumstances do we accept returns for incorrectly ordered goods that have been opened. Only if the item is DOA (see point 2 above), will an opened item be considered for return.
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